Voice orders · Cegid PHC: The order, dictated in the car.
The customer orders, the rep talks. emily finds the customer and the products in Cegid PHC, uses the last price charged, reads it all back and — after your OK — leaves the order in PHC as a draft invoice for the back office to review.
Norte Textiles
Braga · last order 12 Sep
Cotton yarn · case
TX-240 · last price
€3,680.00
200 × €18.40
- Subtotal
- €3,680.00
- VAT 23%
- €846.40
- Total
- €4,526.40
Nothing is finalised — the back office reviews every draft.
Walking out of the customer's office
Nothing is finalised without the back office.
emily
0:26
- RepOrder for Norte Textiles: 200 cases of the Reserva.
- emily200 × Reserva at the last price, €4,526.40 with VAT. Shall I send the draft to PHC?
- RepYes, send it.
- emilyDraft created in PHC for Norte Textiles, waiting for the back office.
An order dictated in the car
How it works
From the conversation to a draft.
- 01
Dictate the order
By voice or message: customer, products and quantities, the way you'd tell the office.
- 02
emily resolves it
She finds the customer and products in PHC and uses the last price charged to that customer. If anything's ambiguous, she asks.
- 03
She confirms with you
She reads back the full summary — products, quantities, prices and total — and waits for your yes.
- 04
A draft in PHC
The order lands as an unsigned draft invoice. The back office reviews and finalises it.
Cegid PHC only, for now
Voice orders create draft invoices in Cegid PHC. They aren't available on Ahora ERP yet. You can always ask "which orders are still pending?" to see what you dictated and whether it reached the ERP.
FAQ
Frequently asked questions.
No. It sits in PHC as an unsigned draft invoice. The back office reviews and finalises it — nothing is posted without a person.
The last price charged to that customer for that product. You can ask for a different price during the conversation, and the summary shows it before you confirm.
On WhatsApp calls or messages, with browser voice and in chat.
Today, only with Cegid PHC.
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