Glossary
Field sales
Selling in person, at the customer's premises, by reps who spend most of their week on the road rather than at a desk.
How it differs from inside sales
Inside sales works from a desk — phone, email, video — with a CRM open all day. Field sales works from the car: visits, samples, handshakes, and relationships built over years. It's common wherever the product is technical, the orders recur, or the relationship is the product: distribution, industrial supplies, agriculture, consumer goods, construction materials.
Where the time goes
A field rep's week is visits, travel and everything around them: preparing, calling the office for information, writing up visits, sending follow-ups, and reporting to a manager. The admin tends to be done late — in the evening or on Friday — or not at all.
What changes with the right tools
The desk tools weren't built for the car. What works on the road is voice and WhatsApp: asking for a client's balance while driving, recapping a visit in thirty seconds, getting the weekly report on the phone.
Where emily fits
emily is an assistant built for field sales — on WhatsApp, by phone and in the browser, connected to your ERP. See emily for sales reps and our guide to AI for field sales teams.
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