Asking questions of your documents
Ask emily about anything in the Knowledge Bank in the same conversation, on web chat, browser voice or WhatsApp — no separate search step.
Just ask, like you would a colleague
Ask emily a question about anything that might be in the Knowledge Bank — a policy, a price list, notes from an old call — the same way you'd ask a colleague who'd read it. She searches the bank and answers from what's there.
No separate step, on any channel
This isn't a separate search screen you have to open first. Ask in the same conversation you're already having with emily — WhatsApp, a phone call, web chat or browser voice — and she searches the Knowledge Bank as part of answering you.
Next: having emily write a document
Asking is one half of the Knowledge Bank. See having emily write a document for the other — adding to it yourself, through her.